FAQs

YoungPlanet began to help families keep usable children's items in circulation, reduce waste and make parenting less expensive. We wanted to broaden the scale of the process of ‘hand-me-downs’; a practice most parents are familiar with...we wanted more parents to be linked in this way, reducing waste and saving them money.

The YoungPlanet marketplace remains free to use and items shared by the community are free. The new membership is optional and adds access to member discounts and early access to marketplace listings. Buying a discounted, prepaid voucher is a separate purchase.

Go ‘Home’, click ‘+ Icon’. From here you will fill in:

1. Take a photo of the item in app [or upload from your library]

2. Category - eg. toys, clothes

3. Item age - eg. Aged 6-7

4. Item name - eg. blue skirt

5. Item description - eg. Aged 6-7, blue, cotton, long skirt

6. Postage option - eg. Pick-up

We suggest :

1. Contact them again in a few days after you sent the request – they may be offline.

2. If you haven’t heard back after 1 week, please email us at info@youngplanet.com and tell us your situation.

To show users that your item is no longer available, go ‘Profile’, click on the item, and click “End listing”.

Keep checking the app! As our user numbers grow, so will the number of items on the app. Check out the discounts section too, some real bargains in there too.

Download YoungPlanet, search current listings by keyword or category, and use the location information to find suitable items. If a giver accepts your request, agree a public meeting point or postage arrangement that works for both of you.

Unfortunately, we can’t control the product quality. In this scenario, please email us on info@youngplanet.com with what you received and how it was described. We will use this information to improve the process.

To avoid this situation ensure you ask as much as possible about the product before your exchange.

If you want to receive or give an item by post, the giver must supply some detail to the receiver and we recommend that the receiver then books the postage. Once the receiver has the information, they can book it in all the while liaising with the giver (don’t worry, it's relatively easy as long as you keep in contact with each other).

You will need to know if it is more or less than 2kg in weight. If less, go to https://parcel.royalmail.com/ and follow the instructions (do stay in touch with each other with the messaging in the app as there are choices to be made).

If it is of a tricky size or shape, or more than 2kg, then go to https://www.parcelmonkey.co.uk/ to arrange and again communicate with each other as your preferences will vary. Please note this is a temporary solution - we are working on a number of partnerships that will make this easier to do, please bear with us…

Email your feedback or support request to info@youngplanet.com.

Yes. Giving and receiving pre-loved items through the marketplace remains free. Membership is an optional way to access extra savings and does not replace the free marketplace.

Membership includes access to the discount codes and redeem links from participating brands, savings on selected prepaid vouchers, and 24-hour early access to newly listed marketplace items (good stuff can go quickly!). Available offers and retailers can change.

Launch Membership costs £1/month. The billing period and renewal details are set out by the App Store or Google Play at checkout, so you can review them before confirming.

Members can see newly listed marketplace items for 24 hours before they become visible to everyone. The items are still offered free by the community, and early access does not guarantee that an item will be available by the time you request.

Open an offer in the app and follow its instructions. Where an offer uses a code, the app can copy it before opening the retailer. The purchase is then completed with the retailer and is subject to that retailer’s availability, eligibility, delivery, returns and other terms.

Choose an available amount, review the voucher value, discount and any fees shown, then complete checkout. Once payment is confirmed, the voucher is delivered to the email address used for the order. Whether it can be used online, in store or both depends on the voucher terms shown before purchase.

Yes. The checkout summary shows the voucher value, discount, any fixed fee and applicable tax before you confirm payment. Read the voucher’s own redemption and expiry terms as well.

The first release is intended for the UK. Voucher checkout currently requires a UK-issued payment card, and individual offers or vouchers may have their own location or eligibility restrictions.

Membership is purchased through the App Store or Google Play. You can manage or cancel it in the subscription settings for the store account used to subscribe. Access continues according to the billing and cancellation terms shown by that store.

No. Where a retailer link uses affiliate tracking, YoungPlanet asks for your choice first. Declining does not remove the offer or affect membership, and a direct retailer link is used where available. YoungPlanet may receive a commission from tracked purchases at no extra cost to you, which helps to fund YoungPlanet™.

Offers, codes and voucher availability can change. Check the offer details and retailer terms before buying. If something shown in the app does not work as described, contact info@youngplanet.com.